Terms of Warranty & Defective Products Replacement:

• If the product requires installation service, please wait for the original factory staff to perform it. (If you unpack the box by yourself, there is no replacement for the defective products)
  
  
• 7-day replacement guarantee: the company can guarantee replacement if the product is found to be malfunctioning or fails to operate normally within 7 days of delivery, and it is verified by the agent’s technicians. The replacement product must be returned together with the complete package, accessories, manual, the unfilled warranty card and gift. If it is necessary to exchange or return the product for the reasons above, the customer needs to pay all additional costs (including: administrative fees, shipping costs, etc.).
  
  
• The 7-day replacement guarantee does not apply to products with human damage, scratches and liquid damage.
  
  
• The 7-day replacement guarantee does not apply to products that have been repaired.
  
  
• The replacement criteria for TV / screen dead or bright spots are more than 5 points, and must be verified by the agent's technicians.
  
  
• The serial number of the product and the receipt must be the same if customer want to enjoy the warranty or replacement service.
  
  
• The warranty is provided by Xiaomi, please keep the receipt.
  
  
• The company reserves all rights.

Removal Service Terms and Conditions:

1. Normal Removal Services

• Applicable conditions: Customers who purchase regulated electrical appliances, including air conditioners, washing machines and refrigerators, as specified in the Producer Eco-Responsibility Ordinance, can request free removal service for the same type and quantity of used electrical appliances （only applicable to the same type of regulated electrical appliances*Note).
  
  
• Location: Any premises in Hong Kong.
  
  
• When to make request:
  1. When a customer signs the Record of Choice of Removal Service; or
  2. Customers can request removal service by calling us within 3 days after the transaction. Late request will be deemed as no requests for the removal service.
     
     
• Timing of the removal service:
  1. Under normal circumstances, 3 working days are required for arranging the removal service.
  2. The old items at the customers’ designated locations will be removed on the date specified by the customers.
  3. No removal service is available on Sundays and public holidays.
     
     
• Remarks:
  1. The removal service may be different from the delivery and installation service. The old items pending removal can be removed in advance or placed temporarily at the premises for collection later as appropriate. Customers can contact us for arrangement.
  2. The old items will not be returned once collected.
  3. The old items must stand-alone and be freed from other connections or obstacles.
  4. If the old items have serious hygiene issues （g. rancid foods, presence of cockroaches and ants, etc.), our staff will have the right not to remove such items, and there will be no more free removal service for the customers.
  5. Customers shall give no less than 3 working days' notice in respect of any request for change of delivery time, date and/or place.
  6. In the event of a Black Rainstorm Warning / Tropical Cyclone Warning Signal No. 8 or above, the removal service will be suspended and rescheduled.
  7. The company shall not be liable for any delay, suspension or rescheduling due to traffic or adverse weather conditions or other factors.
  8. All personal data are for the purpose of arranging removal service for the old items only and the company shall comply fully with the obligations and requirements of the Personal Data （Privacy) Ordinance （ 486).
  9. In case of any disputes, the decision of the company shall be final.
     
     

Note

Air conditioners - including single package type and split type air conditioners, air-cooled or air heated （or both), with a

rated cooling capacity not exceeding 7.5 kilowatts （3HP).

Washing machines - with a rated washing capacity not exceeding 10 kg.

Refrigerators - with a total storage volume not exceeding 500 liters.

Televisions - the size of its display screen not exceeding 100 inches （measured diagonally)

Computers - generally including personal computer, desktop computer, tablet computer, laptop computer and

notebook computer.

Printers - not exceeding 30 kg in weight; one that can be used as a photocopier, facsimile transmitter or scanner

is nevertheless regarded as a printer.

Scanners - not exceeding 30 kg.

Monitors - not having the function of storing electronic data or computing, the size of the display screen is not

smaller than 5.5 inches （measured diagonally) but not exceeding 100 inches （measured diagonally).

1. Removal Services by the same day

If the customer chooses for removal service by the same day, our company may arrange to collect the electrical appliances when delivery, the service charge will be HK$200 per unit.

Note: The removal service must be identical to the shipping address.

Delivery Service:

• If the customer has placed an order, the company will contact the customer within 3 working days to make an appointment for delivery.

• Delivery service will be suspended when the typhoon signal No.8 or above/ black rainstorm signal is hoisted. If the typhoon signal No.8 or above is cancelled, delivery service will be arranged on other day; if the black rainstorm signal is cancelled, the delivery service will be rescheduled by contacting costumer

• We shall not liable for any delay or failure in delivering the product(s) caused by or resulting from accidents, traffic conditions, weather conditions or any other causes beyond our scope of control.

• If you need to make any amendments to your order (such as delivery date, delivery time session or adding items, etc.), please inform us at least 3 working days (excluding Sunday and public holidays) in advance of the prior agreed date and time of delivery.
  
  
• If you are unable to collect your products within 14 days after the order confirmation; or you have not provided us sufficient and precise instructions for delivery, we may:
  1. Keep the related products until the actual delivery date (Administrative fees will be waived for the first 90 days, after the storage fee will be HK$500, up to a maximum of 60 days); or
  2. Cancel your order and charge you any additional expenses and losses caused by insufficient and inaccurate information provided or your failure to receive the products; or
  3. Dispose of the unclaimed product in any way without any obligation or liability to you.

• Excluded items:
  1. Dismantling of water pipe, gas pipe or electric wire
  2. Move or dismantle anything in customer's residence
  3. Products too large to be moved into / out from customer's residence
     
     
• Delivery is from Monday to Saturday from 09:00 to 18:00 (No installation on SUN and P.H.), schedule of Delivery as below:
  1. Hong Kong Island: Every Mon / Wed / Fri
  2. East Kowloon: Every Mon / Wed / Fri
  3. Sai Kung, Tseung Kwan O, Clear Water Bay: Every Mon / Wed / Fri
  4. West Kowloon: Every Tue / Thu / Sat
  5. New Territories (not included Sai Kung, Tseung Kwan O, Clear Water Bay): Every Tue / Thu / Sat
  6. Tung Chung, Ma Wan, Discovery Bay: Every Sat

*There is no designated time.
*There is no delivery to Islands district and restricted areas.     

• Additional Fee (To transport staff):

1. Discovery Bay: HK$220*
2. Kwun Yam Garden (Shatin), Mid-levels Maguigen Gap Road, Mount Austin Road: HK$200*
3. Pathway to the destination (100m or above): HK$120 (Per Unit)*
4. Staircase charges (Above 40" TV or Monitor, Refrigerator, Washing Machine, Soundbar, Air Dresser): HK$100 / 1 floor (Per Unit) (Counting from first floor (10 steps regarded as 1 floor)
5. Staircase charges (40" or below TV or Monitor, Vacuums Cleaner): HK$50 / 1 floor (Per Unit)
6. Second Delivery** (Above 40" TV or Monitor, Refrigerator, Washing Machine, Soundbar, Air Dresser): HK$150 (Per Unit)
7. Second Delivery** (40" or below TV or Monitor, Vacuums Cleaner): HK$80 (Per Unit)

* The actual charge depends on the situation, the transportation team reserves the right to make the final decision.
**The waiting time for delivery is up to 15 minutes. If overtime, please an appointment for second delivery.

Installation & Pre-sales site visit service:

• If the products need Installation & Pre-sales site visit service, customer need to make the installation request during making the appointment for delivery.

• Customer has to ensure that the new or original appliances can be moved in or out of the requested place. Customer needs to dismantle it by themselves if the door dismantles is needed (e.g. kitchen doors, main door).

• Installation and Pre-sales site visit service: Every Mon to Sat: 11:00 – 19:00, no service on Sun and public holiday. (There is no designated time)
  The schedule for the following regions is as follows:
  1. Tung Chung: Every Mon / Thu / Sat
  2. Discovery Bay: Every Thu & Sat
  3. Ma Wan: Every Sat
  4. Mui Wo and Tai O: Every Mon / Wed
  5. Other outlying islands: No installation

* Extra installation charge for Mui Wo and Tai O – HK$300 (This surcharge will be collected on-site by the installation team).
** Restricted area(if any) installation MAY need extra charge HK$300 - need to enquire individually.

• Charge Details:

Washing Machine (Top-Loading)

1. Basic Installation: HK$80

Basic Installation service of Washing Machine includes:

1. Unboxing and move the machine to the designated installation location(Under the situation that have enough space for installation.)
2. Connect the water inlet pipe (From customer water supply to the washing machine)
3. Connect the water outlet pipe (From washing machine to customer drainage.)
4. Power connection (If socket wires connection service needed, please request before service order creation)
5. Conduct and complete washing cycle test (~10 mins)
6. User Interface control introduction

1. Additional Site measurement: HK$100/time

Washing Machine (Front-Loading)

1. Basic Installation: Free

Basic Installation service of Washing Machine includes:

1. Unboxing and move the machine to the designated installation location(Under the situation that have enough space for installation.)
2. Connect the water inlet pipe (From customer water supply to the washing machine)
3. Connect the water outlet pipe (From washing machine to customer drainage.)
4. Power connection (If socket wires connection service needed, please request before service order creation)
5. Conduct and complete washing cycle test (~10 mins)
6. User Interface control introduction

1. Additional Site measurement: HK$100/time

Extra installation charge for all washing machine models: (incl. labor & material cost, not accept customer’s own accessories as for installation requested standard)

1. Ball Bib Cock(1/2Inches): HK$150/pc
2. T shape pipe and splitting unit for installing under sink (Water Inlet/Water Drainage): HK$150/set
3. Drill - Wood based board(Per hole): HK$100/Hole
4. Drill - Brick/Concrete(Per hole): HK$200/Hole
5. Additional drainage pipe for Washing Machine with pump - First 2 feet: HK100/set
6. Additional drainage pipe per foot (Count 1 foot for each turning point): HK$40/foot
7. Additional drainage pipe for Washing Machine without pump (Drainage soft pipe 1.5M Per unit): HK$120/pipe
8. Trap (Adding on PVC Drainage pipe): HK$130/set
9. Lifting up washing machine higher than 1 feet and installing in designated location: HK$150
10. Connect or disconnect wire through electrical supply wall outlet: Free

(This service will be carried out during refrigerator/washing machine's installation, customer need to notify us during making the appointment for delivery and installation. If customer does not notify us during making the appointment for delivery and installation, or the product does not provide installation service, there will be no "connect or disconnect wire through electrical supply wall outlet" service provide.)

1. Power outlet - British Standard with power indicator light and switch: HK$150/pc
2. Power outlet - British Standard with power outlet without any additional feature: HK$120/pc
   
   

*This price list is for reference purpose only. Price will be quoted separately under special circumstances.
*This additional installation charge will be collected on-site by the installation team
*Xiaomi reserves the right to alter any content without notice.