Terms & Conditions

  1. General
    1. CLPe Commerce Limited (“CLPeC”) is a service provider of CLP Power Hong Kong Limited (“CLP Power”) and a member of the CLP Group. Domeo is an eCommerce platform and rewards programme operated by CLPeC (“Services”). Our web URL is www.clpdomeo.com (“Domeo eShop”).
    2. Domeo Points are a reward currency distributed through the Domeo eShop by CLPeC to its customers for redemption of coupons, offers and services (“Domeo Rewards”).
    3. By using the Services, you understand, accept and agree to be bound by these Terms and Conditions, as well as the Terms of Use, Privacy Policy and Personal Information Collection Statement displayed at the Domeo eShop.
      You understand and agree that CLPeC may use and disclose the information provided by you on the terms and for the purposes (including marketing if a separate consent is given to CLPeC) for providing our Services and for other purposes of collection as set out in our Privacy Policy and Personal Information Collection Statement.
      CLPeC may send direct marketing information to you upon receipt of your consent. If you do not want to receive any direct marketing information, you should advise CLPeC by contacting our Data Protection Officer by emailing csec@clp.com.hk.
    4. If for any reason, CLPeC is unable to provide the Services, including due to infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failure or other causes beyond the control of CLPeC which corrupt or affect the administration security, fairness or integrity or proper conduct of the redemption services, CLPeC reserves the right in its sole discretion to take any action that may be available and appropriate.
    5. CLPeC has the absolute right to amend, delete or supplement any of the Terms and Conditions in its sole discretion, and to change, suspend or terminate the Services at any time without giving prior notice to customers in its sole discretion.
    6. To the extent that any provision of these Terms and Conditions is unenforceable or is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
    7. These Terms and Conditions shall be governed by the laws of Hong Kong and you irrevocably submit to the exclusive jurisdiction of the courts of Hong Kong.
    8. To the extent permitted by law, CLPeC shall not be responsible for any loss, damage or liability (whether direct, indirect or otherwise), including but not limited to any loss of income, profit or reputation in any way out of:
      1. any technical failure or malfunction or any other problem in any computer, internet network or system, including due to infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failure or any other causes beyond the control of CLPeC;
      2. any shortage or inadequacy of any third party service;
      3. any notice or correspondence which is misdirected, delayed, altered or lost in the information transmission or otherwise.
    9. You understand and agree that
      • any material to be downloaded or obtained through the use of the redemption services is accessed at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material;
      • any advice or information, whether oral or written, obtained by you from Domeo eShop or from the Services shall not create a warranty unless otherwise stated in these Terms and Conditions.
    10. In case of any disputes relating to Domeo, the Services and Domeo Rewards, CLPeC’s decision shall be final.
    11. In the event of any discrepancies between the English and Chinese versions of these Terms and Conditions, the English version shall prevail.
    12. Unless otherwise specified, references on the Domeo eShop to "CLP" and the "CLP Group" shall mean CLP Holdings Limited, its subsidiaries and affiliates.
  2. About Domeo Account
    1. You may register as a Domeo member free of charge and enjoy the shopping benefits, upon completing the necessary information on the Domeo eShop.
    2. You agree to provide true, accurate, current and complete information when completing the Domeo account registration form. Failing which, we may suspend terminate your account and all of our Services provided to you in accordance with this Terms and Conditions.
  3. About Domeo Points
    1. Domeo members can make use of Domeo Points to exchange for benefits. Under no circumstance could any Domeo Point be converted into cash.
    2. Domeo members are not permitted to transfer any of their Domeo points to other Members.
    3. All Domeo Points will be expired at 23:59 on December 31, 2022. All points should be used before expiry date, any unused points will be expired and be forfeited.
    4. CLPeC reserves the right to adjust or cancel any Points credited to a Member’s account incorrectly, or not in accordance with, or in breach of, these terms and conditions at any time, with or without notice to a Member.
  4. Eco Points Conversion
    1. The “Eco Rewards” scheme is a reward programme owned by CLP Power who is responsible for the distribution of Eco Rewards Points (“Eco Points”). Details of the Eco Rewards scheme are available on the CLP Power Connect website.
    2. Following successful registration as a Domeo member through the Domeo account registration form, qualified CLP Power account holders may convert their Eco Points to Domeo Points on a 1:1 ratio and redeem Domeo Rewards or receive discounts for purchasing products or services on the Domeo eShop.
    3. To avoid any invalid point conversion, CLP Power account holders should ensure that they have met the specific requirements of the Eco Rewards scheme.
    4. For each transaction, only 1 CLP Power account can be used to convert Eco Points to Domeo Points. CLPeC reserves the right to cancel a transaction without notification if more than one account is used.
    5. Once you have confirmed the redemptions of the Domeo Rewards, your Eco Points will be deducted from your separate CLP account, and converted to Domeo Points. Changing or cancelling is not allowed.
    6. All points should be used before expiry date, any unused points will be expired and be forfeited, and will not be converted back to Eco Points.
    7. Employees of the CLP Group are not eligible to participate in the conversion of Eco Points to Domeo Points.
    8. CLPeC reserves the right to convert any Domeo Points back to equivalent Eco Points, with or without notice to a member.
    9. CLP Power and CLPeC reserve the right of final decisions on matters related to Eco Points conversion.
  5. Redeeming Domeo Rewards
    1. Domeo Rewards can be redeemed by using Domeo Points on a first come, first served basis.
    2. Domeo Rewards available for redemption are displayed on the Domeo eShop
    3. Each electronic or paper coupon is subject to its respective terms and conditions. CLPeC will not re-issue or replace an expired coupon. CLPeC is not responsible for any lost, damaged or stolen products, vouchers, certificates or coupons redeemed or exchanged by you.
    4. If the redeeming quantity exceeds the stock quantity, such transaction would not be allowed to proceed.
    5. Domeo Rewards will be delivered to you by one of the following methods:
      • By Post – Domeo Rewards will be mailed to your correspondence address within 15 working days after receiving your request to redeem; or
      • Electronic coupons (“E-coupon”): E-coupons will be stored in your Domeo account. You can log in your Domeo account, load and show the E-coupon to claim the Domeo Rewards at the designated collection points.
    6. All hard copies and electronic coupons cannot be transferred to another customer’s Domeo account.
    7. If you lose your coupons, CLPeC will not be responsible for any obligation, claim of the coupons, payment or compensation. No return or restoration of Domeo points used for redeeming the coupons is allowed.
    8. If you fail to fulfil the eligibility requirements, CLPeC will not be responsible for any obligation, claim, payment or compensation arising out of or resulting from the disqualification or forfeiture. No return or restoration of Domeo Points used for redeeming the coupons is permitted.
    9. Domeo Rewards cannot be changed, refunded, resold, and/or exchanged for cash. No refund, replacement or compensation will be allowed for any unused service and/or entitlement and/or loss or damage of product.
    10. CLPeC reserves the right to change, suspend or terminate any redemption of Domeo Rewards, its mechanism and terms at its sole discretion at any time without prior notice.
    11. CLPeC is not a supplier of any products or services redeemable from the Domeo eShop. The respective suppliers of products and services remain solely responsible for all obligations and liabilities in relation to the relevant products and/or services.
    12. To the extent permitted by law, CLPeC accepts no responsibility for, nor does CLPeC guarantee defect-free, complete, accurate, or timely delivery of any products or services. You may, at your sole discretion use or try the products and associated services at your own risk, and remain liable for any damage and loss arising out of or resulting from usage or trial of the product at any time or under any circumstances. CLPeC accepts no liability for any defect of deficiency in any such products or services.
    13. Redemption of goods, services, vouchers, coupons or other benefits at a participating merchant is subject to the merchant's policy and the terms and conditions specified by the merchant.
  6. Purchased Product
    1. You may complete the payment and purchase process on the Domeo eShop as a visitor, provided that you do not use any Domeo Points for the transaction.
    2. For Self-pickup Products
      • CLPeC will send a confirmation email, and a pickup notification by SMS after minimal 10 working days. Customers must complete the redemption within 10 days after receiving the SMS notification, other than for certain promotional products whereby the collection deadline may vary.
      • The following information must be presented when receiving the product:
        • For purchased product: Please bring along the pickup notice, the credit card used for payment of the transaction (printed copies are not accepted) and a valid confirmation email (each confirmation email can only be used once on or before the expiry date, which cannot be extended).
        • For gifts with purchase (“GWP”): Please bring along pickup notice, receipt of delivery (if any) and original credit card used for payment must be presented at the pickup counter (printed copies are not acceptable).
    3. You should check the self-pickup product and the GWP (if any) and their quantities at the pickup location. Once confirmed, the product is neither returnable nor refundable. Please bring your own shopping bag as no bags will be provided for self pick-up products and GWP.
    4. No delivery service will be provided for pick-up products and gift.
    5. If authorized by third party to pick up the product(s), please click here for more details.
    6. For Delivery Products
      • For products requiring delivery services, CLPeC staff will contact you within 5 working days by telephone to confirm the details of the delivery services (i.e. date, time, delivery address). Or please call CLPeC Product and Service Hotline: +852 2678 2626 for product information, making appointment for delivery service or changing delivery appointment and installation appointment.
    7. CLPeC will provide free replacement for products found to have manufacturing defects, or where the defect is not caused by improper use and installation or other human factors within 14 days from the date of purchase or within 10 days from the date of pick up. Please call CLPeC Product and Service Hotline: +852 2678 2626 to arrange time to inspect the product. In case of that product being out of stock, we reserve the right to replace it by another available model. You must present a valid original invoice and warranty certification at the time of replacement. Products to be returned should not be damaged, stretched, defaced or contains any trace of water damage etc.
    8. The product(s) offered by CLPeC is/are for household use only. Warranty service (including any extended warranty service where applicable) is/are offered by individual local distributer and the warranty period and coverage are subject to change. You should contact the agent direct on all matters related to warranty and other after-sales services. To the extent permitted by law, CLPeC shall not be liable for any loss or damage arising from or in connection with the warranty services and extended warranty services.
    9. If you install the appliance on your own, CLPeC and the distributer are not responsible for any problem or defect arising therefrom. The distributer also reserves the right to refuse provision of free product warranty and/or maintenance service.
    10. CLPeC and the distributer are not responsible for any product defect or damage if it is caused by poor maintenance, improper use or handling or environmental factors. Agent also reserves the right to refuse provision of free product warranty and/or maintenance service.
    11. If you suffer any loss due to the defect of the product, CLPeC may consider giving you a refund of the product price conditional on your signing a discharge in favour of CLPeC and agent. However, no further compensation will be offered.
    12. If delivery or installation is delayed, postponed or cancelled due to traffic, weather, building structure or whatsoever reasons, CLPeC is not responsible for any compensation, product exchange or refund.
    13. The products must be delivered within 30 days or collected within 14 days from the date of purchase, except for the product(s) specified by CLPeC with a confirmed date of delivery or collection; otherwise, the order(s) will be cancelled. For reserved product order(s), if customer cannot arrange for delivery or collection of product(s) on or before the confirmed date, the order(s) will be cancelled. CLPeC shall not accept requests for any refund.
    14. Removal Service Terms and Conditions
      Customers who purchase selected electrical appliances, namely, air conditioners, washing machines, refrigerators, television, computer, printer, scanner and monitor may request free removal service for the same type and quantity of used electrical appliances (only applicable to the same type of electrical appliances). For detailed terms & conditions, click here.
    15. For customers who have any further questions or concerns about the CLPeC Terms & Conditions for this website or its usage, you may contact our Customer Relations Officer at csec@clp.com.hk or write to the following address:
      CLPe Commerce Limited
      8 Laguna Verde Avenue, Hung Hom, Kowloon, Hong Kong
  7. About discount codes
    1. Discount codes are not applicable for redemption of Domeo rewards.
    2. Discount codes may not be used for delivery or installation fees by CLP or its suppliers.
    3. Discount codes may not be used in conjunction with other discount offers.
  8. Termination
    1. If the customer provides any information that is untrue, inaccurate or omitted, or CLPeC has reasonable grounds to suspect that such information is untrue, inaccurate or omitted, CLPeC has the absolute right to suspend or terminate the customer’s account or its Services to the customer, and the customer will not be entitled to all relevant Services or Rewards (or any portion thereof).
    2. CLPeC may at its sole discretion to suspend or terminate the customer’s accounts or its Services and related benefits to the customer if such customer commits misconduct, fraud, misuses of the Services and offers in any way with unacceptable content (including any content that incites hatred or discrimination, whether racial, social or political, or any unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory or otherwise objectionable content), or fail to comply, or violate these terms and conditions.
    3. If we terminate your account, all of your Domeo Points and related Domeo Rewards (both current and unused) will be revoked without compensation.