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We are committed to meeting the needs of all customers. If you have any enquiries, feedback or suggestions, please call the hotline, browse the FAQ or fill in the form to contact us:

FAQ

1. Why there is no Domeo points showing after I have linked to CLP account?

After your CLP account is linked to your Domeo account, the Eco Points still remain in your CLP account. And you can convert your Eco Points to Domeo points during the checkout process. Details as follow:

Place your favourite items in the shopping cart. Then click the shopping cart to checkout and enter the delivery address and continue.
Click the box “I understand that only members of CLP Power Connect community can enjoy the selected Eco-rewards offers. I agree to join CLP Power Connect Community (See Power Connect Terms and Conditions), then click “Convert Now’.
Login to CLP account and perform the points conversion. For details, please see our Quick Start Guide.

If you want to check your Eco Points, you can refer to the following URL: https://www.clp.com.hk/en/residential/power-connect/earn-eco-points-rewards

Please also make sure you have set up an online account via CLP web or CLP mobile app. For details, please refer to: https://www.clp.com.hk/content/clphk/language-masters/zh/help-support/online-account-profile/set-up.html

2. Error code ES16 has been shown when I trying to link to CLP account?

There is a number of reasons that leads to the failure. Please make sure you have set up an online account via CLP web or CLP mobile app. For details, please refer to: "https://www.clp.com.hk/content/clphk/language-masters/zh/help-support/online-account-profile/set-up.html

After your CLP account is linked to your Domeo account, the Eco Points still remain in your CLP account. If you want to check your Eco Points, you can refer to the following URL: https://www.clp.com.hk/en/residential/power-connect/earn-eco-points-rewards

3. Forgot password

Don’t worry. You can reset your password by going to the “Sign In” page and then click “Forgot Password”. The password must have at least 8 digits with a combination of numbers, letters and special characters, i.e. at least one number, one capital letter, one small letter, and one special character (e.g. !@#?).

4. Update Profile

Simply click on your profile name at the top right hand corner of the website, and you can update your personal information on the "My Account" page, click “Update” when you complete.

5. How can I change the delivery address for my existing order?

Yes, you can call our product sales hotline (Tel: 26782626) for any delivery information changes.

6. How to convert Eco Points to Domeo points？

You can place your favourite items in your shopping cart same as before. The system will ask you to login CLP account for points conversion during checkout process. Currently the conversion rate of Eco Points to Domeo points is one to one.
Eco Points will be deducted from your electricity account immediately after the conversion is successful, and it cannot be changed or cancelled. Customer must use all the converted points before the mid-night of the point conversion day. All remaining points will be cancelled in the next day, and will refunded to Eco Points within 3 working days.

7. How to convert points and do redemption?

Place your favourite items in shopping cart. Then click the shopping cart to checkout. Enter the delivery address and continue.
Click the box “I understand that only member of CLP Power Connect community can enjoy the selected Eco-rewards offers. I agree to join CLP Power Connect Community (See Power Connect Terms and Conditions), then click “Convert Now’.
Login to CLP account and perform the points conversion. For details, please see our Quick Start Guide.
If you don’t have enough Eco Points, you can visit Power Connect web pages to get some tips from Earn Points Strategy.

View all FAQ

Domeo Customer Services Hotline

Domeo Product and Service Hotline: 2280 4862
Office hours: Mon - Sat, 9:00 am - 6:00 pm (Closed on Sundays and Public Holidays).