Pickup and Delivery

Self-pickup Product

  • Upon completion of the transaction, Domeo will issue a confirmation email and a pickup notification by SMS after a minimum of 10 working days. Customers must complete the redemption within 10 days after receiving the SMS notification. (Remarks: SMS notification only available for self-pickup at Smart Energy @ Mong Kok.)
  • Product pick-up location: (Only applicable to Electrical Appliances and Household Products Order)
    • Smart Energy @ Mong Kok
      Address: 188 Sai Yeung Choi Street South, Mongkok
      Business Hour:  Mon - Sat: 11:00 A.M. - 7:00 P.M. (Closed on Sundays and Public Holidays)
    • Kar Kar Redemption Centre (MongKok)
      Address: 17/F, Prosperity Centre, 982 Canton Road, Mong Kok (MTR Mong Kok Station, Exit E1)
      Business Hour: Mon - Sat: 11:00 A.M. - 7:30 P.M. Sun: 1:00 P.M. - 5:30 P.M. (Closed on Public Holidays)
    • Kar Kar Redemption Centre (Kwai Chung)
      Address: Rm 717, 7/F, Blk 1, Golden Industrial Building, 16-26 Kwai Tak Street, Kwai Chung
      Business Hour: Mon - Fri: 9:00 A.M. - 6:00 P.M. Sat: 9:00 A.M. - 1:00 P.M. (Closed on Sundays and Public Holidays)
    • Kar Kar Redemption Centre (Causeway Bay)
      Address:1/F, Ka Nin Wah Commercial Building, 423-425 Hennessy Road, Causeway Bay (MTR Causeway Bay station Exit B)
      Business Hour: Mon - Sat: 11:00 A.M. - 7:30 P.M. (Closed on Sundays and Public holidays)
  • Facing the challenge of COVID-19 pandemic, the opening hours of the above pick-up locations will have some special arrangement, please click here for the latest update.
  • The following documents must be presented at the time of pickup:
    • Valid confirmation email (each confirmation email of the purchased self-pickup product can only be used once on or before the expiry date, which cannot be extended)
    • The credit card used for payment (photocopies are not accepted)
  • Customer should check the products and the quantities at the pickup location. The collected product is neither returnable nor refundable after confirmation. 
  • No carrier bags will be provided at the pickup location. 
  • No delivery service will be provided for self-pick-up products.
  • To authorize third party to pick up the product(s), please click here for details.

General

  • No change of products, product model or order cancellation may be accepted once the payment is settled.
  • Save / print this page for records if necessary.
  • Domeo reserves right to make final decisions on all matters and disputes in relation to the promotion offers, gifts and related activities.
  • Colour shown may be slightly different from actual products depending on the settings of the computer screen.
  • All information and pictures are provided by the suppliers and are for reference only.

Contact Us

CLPeC Product and Service Hotline: 2678 2626

Office hours: Mon - Sat, 9:00 am - 6:00 pm (except Sundays and Public Holidays).

For Delivery Product

  • For products requiring delivery services, a Domeo staff will contact the customer by telephone to confirm the details of the delivery services (i.e. date, time, delivery address) 
  • Customer shall be responsible to provide accurate delivery address, contact number and e-mail address. Domeo accepts no liability for any claims, complaints or disputes in relation to incorrect information provided by the customer. 

General

  • No change of products, product model or order cancellation may be accepted once the payment is settled.
  • Save / print this page for records if necessary.
  • Domeo reserves right to make final decisions on all matters and disputes in relation to the promotion offers, gifts and related activities.
  • Colour shown may be slightly different from actual products depending on the settings of the computer screen.
  • All information and pictures are provided by the suppliers and are for reference only.

Contact Us

CLPeC Product and Service Hotline: 2678 2626

Office hours: Mon - Sat, 9:00 am - 6:00 pm (except Sundays and Public Holidays).

1. Go to "E-coupon Wallet"

2.1 View Physical Store E-coupon (QR Code)

2.2 View Physical Store E-coupon (Input Password)

2.3 View Online Store E-coupon