Pickup and Delivery

Self-pickup Product

• Upon completion of the transaction, Domeo will issue a confirmation email and a pickup notification by SMS after a minimum of 10 working days. Customers must complete the redemption within 10 days after receiving the SMS notification. (Remarks: SMS notification only available for self-pickup at Smart Energy @ Mong Kok.)
• Product pick-up location: (Only applicable to Electrical Appliances and Household Products Order)
  • Smart Energy @ Mong Kok
    Address: 188 Sai Yeung Choi Street South, Mongkok
    Business Hour:  Mon - Sat: 11:00 A.M. - 7:00 P.M. (Closed on Sundays and Public Holidays)
  • Kar Kar Redemption Centre (MongKok)
    Address: 17/F, Prosperity Centre, 982 Canton Road, Mong Kok (MTR Mong Kok Station, Exit E1)
    Business Hour: Mon - Sat: 11:00 A.M. - 7:30 P.M. Sun: 1:00 P.M. - 5:30 P.M. (Closed on Public Holidays)
  • Kar Kar Redemption Centre (Kwai Chung)
    Address: Rm 717, 7/F, Blk 1, Golden Industrial Building, 16-26 Kwai Tak Street, Kwai Chung
    Business Hour: Mon - Fri: 9:00 A.M. - 6:00 P.M. Sat: 9:00 A.M. - 1:00 P.M. (Closed on Sundays and Public Holidays)
  • Kar Kar Redemption Centre (Causeway Bay)
    Address:1/F, Ka Nin Wah Commercial Building, 423-425 Hennessy Road, Causeway Bay (MTR Causeway Bay station Exit B)
    Business Hour: Mon - Sat: 11:00 A.M. - 7:30 P.M. (Closed on Sundays and Public holidays)
• Facing the challenge of COVID-19 pandemic, the opening hours of the above pick-up locations will have some special arrangement, please click here for the latest update.
• The following documents must be presented at the time of pickup:
  • Valid confirmation email (each confirmation email of the purchased self-pickup product can only be used once on or before the expiry date, which cannot be extended)
  • The credit card used for payment (photocopies are not accepted)
• Customer should check the products and the quantities at the pickup location. The collected product is neither returnable nor refundable after confirmation. 
• No carrier bags will be provided at the pickup location. 
• No delivery service will be provided for self-pick-up products.
• To authorize third party to pick up the product(s), please click here for details.

General

• No change of products, product model or order cancellation may be accepted once the payment is settled.
• Save / print this page for records if necessary.
• Domeo reserves right to make final decisions on all matters and disputes in relation to the promotion offers, gifts and related activities.
• Colour shown may be slightly different from actual products depending on the settings of the computer screen.
• All information and pictures are provided by the suppliers and are for reference only.

Contact Us

CLPeC Product and Service Hotline: 2678 2626

Office hours: Mon - Sat, 9:00 am - 6:00 pm (except Sundays and Public Holidays).

For Delivery Product

• For products requiring delivery services, a Domeo staff will contact the customer by telephone to confirm the details of the delivery services (i.e. date, time, delivery address) 
• Customer shall be responsible to provide accurate delivery address, contact number and e-mail address. Domeo accepts no liability for any claims, complaints or disputes in relation to incorrect information provided by the customer. 

General

• No change of products, product model or order cancellation may be accepted once the payment is settled.
• Save / print this page for records if necessary.
• Domeo reserves right to make final decisions on all matters and disputes in relation to the promotion offers, gifts and related activities.
• Colour shown may be slightly different from actual products depending on the settings of the computer screen.
• All information and pictures are provided by the suppliers and are for reference only.

Contact Us

CLPeC Product and Service Hotline: 2678 2626

Office hours: Mon - Sat, 9:00 am - 6:00 pm (except Sundays and Public Holidays).