Delivery and Pick Up

Direct Delivery (DOMEO Direct Delivery/ Merchant Direct Delivery

DOMEO Direct Delivery

For a single order with a purchase value of ON and OVER $500 with selected items, you can enjoy Direct Delivery. DOMEO logistics partner will arrange the direct delivery within 5 working days as earliest. If a single order with a purchase value of under $500, you should pay $100 for the delivery services fee.

Example 1: If there are 3 items in an order and the purchase amount of the entire order is LESS THAN $500, which there are two delivery methods exist (e.g.: 2 items are delivered by DOMEO and 1 item is delivered by the Merchant), there should be defined as two delivery arrangements and an extra $100 delivery fee will be charged.

Example 2: If there are 3 items in an order and the purchase amount of the entire order is ON and OVER $500, there will be no delivery charges. If there are two delivery methods exist (e.g.: 2 items are delivered by DOMEO and 1 item is delivered by the Merchant), there should be defined as two delivery arrangements.

Merchant Direct Delivery

Upon order successfully placed, the Merchant will contact you within 2-4 days to confirm the delivery date, time, and installation (if applicable) with free-of-charge.

In relation to installation and additional service charges, please refer to Installation Service Charge Guide, all the additional charges (if applicable) will be subject to on-site inspection and arrangement.

Speedy Delivery*

Order(s) placed on or before 9pm every night will be delivered within 2 working days from the successful order date. Additional $100 delivery fee will be charged. 

Additional charges^​
Remote area delivery: Logistics companies or merchants will charge additional fees (the fees are directly charged by the relevant companies, actual fee is subject to the logistic company final charge). Remote areas include but are not limited to Tung Chung, Ma Wan, and Discovery Bay. The designated delivery period: every Tuesday and Friday.​

Tenement buildings / buildings without lifts and other arrangements: Tenement buildings or buildings without lifts only provide ground settlement. Or the logistics company will charge additional fees (the fees are directly charged by the relevant logistics company). Additional charge: $10 / floor / 3kg (the actual charge is subject to the logistics company).

Charging Table:

Purchase Amount	Standard Delivery	Speedy Delivery
On and Over $500	Free Delivery	$100 delivery charge*
Less than $500	$100 delivery charge	$100 delivery charge*

 

*Charged by each order

^More details, please refer to Terms and Conditions of exceptions, outlying areas and Island.

Pick-up at 7-11 & Store:

Pick-up at 7-11

For a single order with a purchase value of on and over $500, you can enjoy free delivery. Upon successfully to place the order, generally, orders will be delivered to the selected Pick-up point within 5-7 days working days (except outlying islands and some areas). You will receive the Pick-up notification SMS and please present this SMS with “Self Pick-up Code” to collect your product(s). Please check and confirm your order is correct before leaving.

#Warm Reminder:

1. 7-11 pickup service may not be available dur to certain factors, such as product size, value and weight, please see checkout page for actual delivery options.
2. The delivery time may be affected by actual circumstances, please refer to Pick-up notification SMS.
3. Please pick up the products within 2 days after the SMS notifications or it will be returned to the logistics company with prior notice if you do not pick up within pick-up period.

E.g. If you received pick-up notification SMS on 12th August, please pick up the goods at selected 7-11 on or before 11:59pm on 14th August.

Pick-up at Smart Energy@MongKok

You can pick up your products at Smart Energy@MongKok with FREE of charge. Upon order confirmation, generally, orders will be delivered within 10 working days. Please present pick-up notification SMS to collect the products.

#Warm Reminder:

1. Please present the SMS and confirm your order is correct before leaving.
2. The pickup notification SMS will only be sent to the mobile number entered when the order was confirmed.

Address:

• Smart Energy @ Mong Kok
  Address: 188 Sai Yeung Choi Street South, Mongkok
  Business Hour:  Mon - Sat: 11:00 A.M. - 7:00 P.M. (Closed on Sundays and Public Holidays)

  Customer service centre Smart Energy @ Mong Kok will undergo elevator upgrade works and elevator services will be suspended starting from 16th February 2024, DOMEO Pick-up Service counter on the 4th floor Smart Energy @ Mong Kok will be closed till Mid-May 2024 (or till further notice).
  Customer services and EE&C appliance advisory services will remain unchanged. Customers can access to the 1st to 3rd floors using the staircases.
  Customers can select other pick-up location or delivery method. Apologies for any inconvenience caused.

Pick-up at Redemption Center

The product page is marked with “Pick Up at Redemption Center”, which means that the item can be picked up at the designated redemption center. You can select the branch during checkout and complete the transaction after the payment is successful. After the transaction is completed CLPeC will send a confirmation email. You will then receive a confirmation email and pick-up notification SMS after 10 - 14 working days. Please collect your order within 14 days after receiving this SMS. Collection deadlines may vary for certain promotional products.

#Warm Reminder:
1. Please bring along the pickup notice such as the email and credit card used for payment of the transaction. Printed copies are not accepted.

• Kar Kar Redemption Centre (Causeway Bay)
  Address: 1/F, Ka Nin Wah Commercial Building, 423-425 Hennessy Road, Causeway Bay (MTR Causeway Bay station Exit B)
  Business Hour: Mon - Sat: 11:00 A.M. - 7:30 P.M. (Closed on Sundays and Public holidays)
• Kar Kar Redemption Center (Tsim Sha Tsui)
  Address: G/F, Park Hovan Commercial Building, 18 Hillwood Road, Tsim Sha Tsui, Kowloon (MTR Jordon Station Exit D)
  Business Hour: Mon - Sat: 11:00 A.M. - 7:30 P.M. (Closed on Sundays and Public holidays)