Delivery and Pick Up

Direct Delivery (Domeo Direct Delivery)

Domeo Direct Delivery

For a single order with a purchase value of ON and OVER $500 with selected items, you can enjoy Direct Delivery. Domeo logistics partner will arrange the direct delivery within 5 working days as earliest. If a single order with a purchase value of under $500, you should pay $100 for the delivery services fee.

Example 1: If there are 3 items in an order and the purchase amount of the entire order is LESS THAN $500, which there are two delivery methods exist (e.g.: 2 items are delivered by Domeo and 1 item is delivered by the Merchant), there should be defined as two delivery arrangements and an extra $100 delivery fee will be charged.

Example 2: If there are 3 items in an order and the purchase amount of the entire order is ON and OVER $500, there will be no delivery charges. If there are two delivery methods exist (e.g.: 2 items are delivered by Domeo and 1 item is delivered by the Merchant), there should be defined as two delivery arrangements.

Charging table: 

Purchase amount (by each order)	Delivery Fee
On and Over $500	Free Delivery
Less than $500	$100 delivery charge

 

 

Additional Charges and Delivery Time for Remote Areas

Logistics companies will charge additional fees for remote areas (fees are collected directly by the respective company, and the final charges are subject to the logistics company's rates).

Remote areas	Charge		Designated Delivery Period
	By Weight
	1-4 kg	Additional Charges per kg
Tung Chung/Ma Wan	$65	$8	Every Tuesday and Friday
Discovery Bay	$65	$8	Every Friday
Othe Outlying Area	$165	$8	**Delivery will be handled by SF Express

 

• The following areas do not support direct delivery service:
  1. Lei Yue Mun Harbour Road, all country park areas
  2. Lo Wu, Sha Tau Kok, Man Kam To, Ta Kwu Ling, Hok Tau, Luk Keng, Mai Po, Lau Fau Shan, Lok Ma Chau, Lung Kwu Tan, Lin O, Plover Bay, Pak Tam Chung, Hoi Ha Wan, Po Toi O, Yung Shue O, Damiaowan, Sheung Wo Che, Ha Wo Che
  3. Hong Kong International Airport
  4. Kwai Chung Container Terminal, Restricted Area, and PO Box
• Tenement buildings / buildings without lifts and other arrangements: Tenement buildings or buildings without lifts only provide ground settlement. 
  Or the logistics company will charge additional fees (the fees are directly charged by the relevant logistics company). Additional charge: $10 / floor / 3kg (the actual charge is subject to the logistics company).

Direct Delivery ( Merchany Direct Delivery)

Merchant Direct Delivery

Upon order successfully placed, the Merchant will contact you within 2-4 days to confirm the delivery date, time, and installation (if applicable) with free-of-charge.

In relation to installation and additional service charges, please refer to Installation & Delivery Service Charge Guide, all the additional charges (if applicable) will be subject to on-site inspection and arrangement.

Self-pickup Product(7-11 Convenience store/CLP Store - Mong Kok/Designated Redemption Center):

Pick-up at 7-11

For a single order with a purchase value of on and over $500, you can enjoy free delivery. Upon successfully to place the order, generally, orders will be delivered to the selected Pick-up point within 5-7 days working days (except outlying islands and some areas). You will receive the Pick-up notification and please present this notification with “Self Pick-up Code” to collect your product(s). Please check and confirm your order is correct before leaving.

#Warm Reminder:

1. 7-11 pickup service may not be available due to certain factors, such as product size, value and weight, please see checkout page for actual delivery options.
2. The delivery time may be affected by actual circumstances, please refer to Pick-up notification.
3. Please pick up the products within 2 days after the notifications or it will be returned to the logistics company with prior notice if you do not pick up within pick-up period.

E.g. If you received pick-up notification on 12th August, please pick up the goods at selected 7-11 on or before 11:59pm on 14th August.

**The serivce provider is SF Express. Customers need to download the "SFHK" app to recieve the pickup nofications. Customer are responsible for monitoring app push notification from SF Express regarding pickup times to avoid any late fees. If any late fees arise from SF Express, Domeo will not be held responsible, and customer must negotiate directly with SF Express.

Pick-up at CLP Store - Mongkok

You can pick up your products at CLP Store - Mong Kok with FREE of charge. Upon order confirmation, generally, orders will be delivered after 10 working days. Please present pick-up notification SMS to collect the products.

• Address: 188 Sai Yeung Choi Street South, Mongkok
• Business Hour:  Mon - Sat: 11:00 A.M. - 7:00 P.M. (Closed on Sundays and Public Holidays)

#Warm Reminder:

1. Please present the SMS and confirm your order is correct before leaving.
2. The pickup notification SMS will only be sent to the mobile number entered when the order was confirmed.

Pick-up at Redemption Center

The product page is marked with “Pick Up at Redemption Center”, which means that the item can be picked up at the designated redemption center. You can select the branch during checkout and complete the transaction after the payment is successful. After the transaction is completed CLPeC will send a confirmation email. You will then receive a confirmation email and pick-up notification SMS after 10 - 14 working days. Please collect your order within 14 days after receiving this SMS. Collection deadlines may vary for certain promotional products.

#Warm Reminder:
1. Please bring along the pickup notice such as the email and credit card used for payment of the transaction. Printed copies are not accepted.

• Kar Kar Redemption Centre (Causeway Bay)
  Address: 1/F, Ka Nin Wah Commercial Building, 423-425 Hennessy Road, Causeway Bay (MTR Causeway Bay station Exit B)
  Business Hour: Mon - Sat: 11:00 A.M. - 7:30 P.M. (Closed on Sundays and Public holidays)
• Kar Kar Redemption Center (Tsim Sha Tsui)
  Address: G/F, Park Hovan Commercial Building, 18 Hillwood Road, Tsim Sha Tsui, Kowloon (MTR Jordon Station Exit D)
  Business Hour: Mon - Sat: 11:00 A.M. - 7:30 P.M. (Closed on Sundays and Public holidays)