Direct Delivery Services (Domeo Direct Delivery / Merchant Direct Delivery)
Domeo Direct Delivery:Free shipping on orders for $500 or above. Our logistic partner will deliver the product(s) on the selected delivery date. (Additional $100 shipping fee applies on orders less than $500).Merchant Direct Delivery:Free shipping. The merchant will contact the customer to confirm the delivery and installation details within 2-4 working days (if applicable).Additional charges maybe occurred according to the environment and situation. For additional service charges for installation and delivery, please refer to the Installation Service Charge Guide for details.
7-11 Self Pick-up: Free shipping on orders for $500 or above and will arrive within 5 to 10 working days to the selected 7-11. Customers will receive the SMS once it is ready to pick-up. *Service availability is subject to individual product, size, value, and weight. The final delivery method may refer to the checkout page.(Additional $100 shipping fee applies on orders less than $500). Smart Energy @ Mong Kok Pick-up: Free shipping. Product(s) will deliver minimal 10 working days to Smart Energy @ Mong Kok. Customer will receive the SMS once it is ready to pick-up.
*Please refer to the final delivery method on checkout page.
Pick-up at Redemption Center
A confirmation email will be sent after transcation is completed. Customers need to redeem the product at the selected redemption center after 14 working days upon receiving the confirmation email, and complete the redemption/collection within 14 working days.Customers must present a valid confirmation email and the original copy of the credit card used for payment when redeeming the products. Printed copy is not accepted.
The voucher(s) will be mailed to your correspondence address within 15 working days after transaction is completed.
The e-coupon(s) will be delivered to your E-coupon Wallet upon complete transaction. Log on to your Domeo account, click ‘My Account’, select 'E-coupon Wallet’ and visit designated location(s) to claim your rewards. For details, please refer to the Terms and Conditions.
Order placed on or before 9:00 p.m. will be delivered within 2 working days. An additional $100 shipping fee per order shall apply.*This service ONLY applicable to products marked "Speedy Delivery"in the shopping cart*