Domeo Is Now Upgraded
Become a Domeo Member and Linked with CLP Account
How to earn 400 Domeo Points ?
New Member Welcome Offer
A refreshed lifestyle and go green to get reward programme empowered by CLP. CLP customers would be the first to enjoy seamless experience in DOMEO with their beloved.
About Domeo
Frequently Asked Question
1. How are Domeo Points and Eco Points different?
Starting from 1 March 2023, CLP's Eco Points will be replaced by Domeo Points. Once you link your CLP online account to your Domeo account, all the Eco Points you previously earned will be automatically credited to your Domeo account. You can link up to 10 CLP online accounts to one Domeo account, allowing you to share rewards with your family and friends.
2. What should I do now?
| Customers who already have Domeo account and CLP online account linked |
No action is required. Your Eco Points will be automatically converted and transferred to your Domeo account from 1 March 2023. |
| Customers who have Domeo account but have not linked their CLP online account |
Link your CLP online account to your Domeo account to have your Eco Points automatically converted and transferred to your Domeo account from 1 March 2023. |
| Customers who do not have Domeo accounts yet |
Register a Domeo account on Domeo website. Link your CLP online account to your Domeo account and have your Eco Points automatically converted and transferred to your Domeo account from 1 March 2023. |
3. What should I do if I encounter problems linking my Domeo and CLP online accounts?
Problems can occur for the following reasons:
(1) Trying to link an account with an address that has been moved out. This account is not eligible for linking. Please check if the new address has already been registered or if you can link your transferred account to the new address.
(2) Cancelling midway through the linking process. In this case, we recommend restarting/retrying the linking process.
4. Can I use my Eco Points after 1 March 2023?
Eco Points can no longer be used from 1 March 2023. They will be replaced by Domeo Points. Eligible residential customers can earn Domeo Points by linking their CLP online accounts with their Domeo accounts. You can redeem your Domeo Points for products or services on the Domeo platform.
Holders of CLP residential accounts for addresses that have been moved out of, or non-residential accounts, are not eligible for Domeo Points. However, you can use points converted to the Domeo platform previously.
For example, eligible residential account holders can still earn Domeo Points from tasks and quizzes in the Eco Fun mini game. However, moved-out residential account holders are not eligible for Domeo Points.
If your CLP online account has not been linked with Domeo account on or before 1 March 2023, you will not be able to use the point in the account. You need to link your CLP online account with Domeo account, so that Eco point will be automatically converted into Domeo points.
5. Do Domeo Points have an expiry date?
Your Domeo Points are valid for at least two years from the date they are earned. The expiry dates typically fall on 31st March, 30th June, 30th September and 31st December of every calendar year as follows:
| Domeo Points Earned (with effective from 1 March 2023) | Domeo Points Expiry Date |
| 1 January - 31 March (within the year) | 31 March 2 years later |
| 1 April - 30 June (within the year) | 30 June 2 years later |
| 1 July - 30 September (within the year) | 30 September 2 years later |
| 1 October - 31 December (within the year) | 31 December 2 years later |
All your Domeo Points should be used before their expiry date(s), otherwise unused Domeo Points will be forfeited. Please refer to 'My Points' for your Domeo Points record and expiry date(s). CLPe Commerce reserve the right to adjust or cancel any Domeo Points that have been credited incorrectly, or not in accordance with, or in breach of, our terms and conditions at any time, with or without any prior notice.
6. How do I check my Domeo Points record and expiry date(s)?
You may login to your Domeo account and click 'My Points' to check your points balance and their respective expiry dates.
7. How do I earn Domeo Points?
You can earn Domeo Points by participating in CLP's activities. For more details, please refer to “How to Earn Points” in our website. Please note that unused Domeo Points will be invalid after their expiry date(s). All Domeo Points will be automatically deducted from your account and the transaction cannot be cancelled or revoked once completed.
8. Will the suspension of CLP’s Smart Rewards affect my points?
If you do not register for a Domeo account and link it to your CLP online account on or before 31 August 2023, all your Eco Points will be automatically cancelled and will not be re-issued.
Frequently Asked Question
How are Domeo Points and Eco Points different?
Starting from 1 March 2023, CLP's Eco Points will be replaced by Domeo Points. Once you link your CLP online account to your Domeo account, all the Eco Points you previously earned will be automatically credited to your Domeo account. You can link up to 10 CLP online accounts to one Domeo account, allowing you to share rewards with your family and friends.
What should I do now?
| Customers who already have Domeo account and CLP online account linked |
No action is required. Your Eco Points will be automatically converted and transferred to your Domeo account from 1 March 2023. |
| Customers who have Domeo account but have not linked their CLP online account |
Link your CLP online account to your Domeo account to have your Eco Points automatically converted and transferred to your Domeo account from 1 March 2023. |
| Customers who do not have Domeo accounts yet |
Register a Domeo account on Domeo website. Link your CLP online account to your Domeo account and have your Eco Points automatically converted and transferred to your Domeo account from 1 March 2023. |
What should I do if I encounter problems linking my Domeo and CLP online accounts?
Problems can occur for the following reasons:
(1) Trying to link an account with an address that has been moved out. This account is not eligible for linking. Please check if the new address has already been registered or if you can link your transferred account to the new address.
(2) Cancelling midway through the linking process. In this case, we recommend restarting/retrying the linking process.
Can I use my Eco Points after 1 March 2023?
Eco Points can no longer be used from 1 March 2023. They will be replaced by Domeo Points. Eligible residential customers can earn Domeo Points by linking their CLP online accounts with their Domeo accounts. You can redeem your Domeo Points for products or services on the Domeo platform.
Holders of CLP residential accounts for addresses that have been moved out of, or non-residential accounts, are not eligible for Domeo Points. However, you can use points converted to the Domeo platform previously.
For example, eligible residential account holders can still earn Domeo Points from tasks and quizzes in the Eco Fun mini game. However, moved-out residential account holders are not eligible for Domeo Points.
If your CLP online account has not been linked with Domeo account on or before 1 March 2023, you will not be able to use the point in the account. You need to link your CLP online account with Domeo account, so that Eco point will be automatically converted into Domeo points.
Do Domeo Points have an expiry date?
Your Domeo Points are valid for at least two years from the date they are earned. The expiry dates typically fall on 31st March, 30th June, 30th September and 31st December of every calendar year as follows:
| Domeo Points Earned (with effective from 1 March 2023) | Domeo Points Expiry Date |
| 1 January - 31 March (within the year) | 31 March 2 years later |
| 1 April - 30 June (within the year) | 30 June 2 years later |
| 1 July - 30 September (within the year) | 30 September 2 years later |
| 1 October - 31 December (within the year) | 31 December 2 years later |
All your Domeo Points should be used before their expiry date(s), otherwise unused Domeo Points will be forfeited. Please refer to 'My Points' for your Domeo Points record and expiry date(s). CLPe Commerce reserve the right to adjust or cancel any Domeo Points that have been credited incorrectly, or not in accordance with, or in breach of, our terms and conditions at any time, with or without any prior notice.
How do I check my Domeo Points record and expiry date(s)?
You may login to your Domeo account and click 'My Points' to check your points balance and their respective expiry dates.
How do I earn Domeo Points?
You can earn Domeo Points by participating in CLP's activities. For more details, please refer to “How to Earn Points” in our website. Please note that unused Domeo Points will be invalid after their expiry date(s). All Domeo Points will be automatically deducted from your account and the transaction cannot be cancelled or revoked once completed.
Will the suspension of CLP’s Smart Rewards affect my points?
If you do not register for a Domeo account and link it to your CLP online account on or before 31 August 2023, all your Eco Points will be automatically cancelled and will not be re-issued.
Domeo “Welcome Rewards free 400 Domeo Points” Promotion Terms and Conditions:
- Promotion period from 1 Mar 2023 to 31 May 2023.
- Total number of quotas limited at 90,000pcs. Quota serves in order of linkage of CLP power account, first come first served and while quota lasts.
- To enjoy free 400 Domeo points Welcome Rewards, customers must register as Domeo member at https://www.clpdomeo.com with valid email address, activated member account successfully and link with CLP account for the first time.
- Each Domeo member could enjoy the welcome offer for once.
- 400 Domeo Points will be credited to eligible Domeo member account within 1 hour.
- A CLP power account can be linked to one Domeo account only. It cannot be linked with multiple Dome accounts.
- Domeo points cannot be selling, bartering and/or purchasing Domeo Points including attempting to sell or transfer Domeo Points by means of internet based sales or auctions.
- Photos are for reference only.
- For any enquiry, please contact CLP Domeo Sales & customer Hotline at (852) 2678 2626.
- In case of any disputes, CLPe Commerce Limited reserves the right of final decision.